Privacy Policy
We are committed to protecting practice and client data. This policy explains how Migration Assistant collects, uses, and safeguards information across our platform.
At Migration Assistant ("we," "our," or "us"), we are committed to protecting the confidential information of registered migration agents, immigration professionals, and their clients. This Privacy Policy explains how we collect, use, disclose, and safeguard organisational and client information when you use our websites, products, and services (collectively, the "Services").
Information We Collect
Personal Information
We collect personal and organisational information that you provide directly to us when you:
- Request a demo, onboarding consultation, or invite to the Services
- Configure your organisation’s workspace and user profiles
- Complete client assessments, intake forms, or upload documents
- Contact us for support, compliance assistance, or product inquiries
- Subscribe to newsletters, webinars, or legislative updates
This information may include your name, email address, phone number, date of birth, passport details, educational background, work experience, language proficiency scores, organisation details, regulatory accreditation numbers, and other information relevant to visa eligibility assessments or practice operations.
Automatically Collected Information
When you access our website, we automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device identifiers
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our platform for migration practices
- Process and analyse client eligibility assessments and related workflows
- Generate professional reports, audit logs, and compliance documentation
- Communicate with you about your account, security, and regulatory updates
- Send you newsletters, legislative briefings, and product announcements (with your consent)
- Respond to support requests, training needs, or integration assistance
- Detect, prevent, and address technical, security, or fraudulent activity
- Comply with legal obligations and enforce our Terms of Service
Data Storage and Security
We implement appropriate technical and organizational security measures to protect practice and client information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Role-based access controls, SSO options, and audit logging
- Regular security assessments, penetration testing, and monitoring
- Employee training on handling regulated migration and client data
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party providers who assist with hosting, security, analytics, communications, or integrations necessary to deliver the Services.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests, such as subpoenas or court orders
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
- With Your Consent: We may share information with your explicit consent or at your direction
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Data Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Account Deletion: Request deletion of your organisation’s account and associated data
To exercise these rights, please contact us at info@migrationassistant.io.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
We use cookies for:
- Authentication and session management
- Remembering your preferences and settings
- Analyzing website traffic and usage patterns
- Improving our services and user experience
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, accounting, or regulatory purposes.
Children's Privacy
Our Services are not intended for individuals under the age of 18 or for consumer self-service migration assessments. We do not knowingly collect personal information from children. If you become aware that an individual under 18 has provided personal information, please contact us immediately and we will delete the information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: